Refund Policy for UndeadTees

Last Updated: 30/12/2025

At UndeadTees, we want you to be thrilled with your paranormal apparel. If something isn’t quite right, we’re here to help. This Refund Policy explains how returns, refunds, and exchanges work when you shop with us.

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🧾 1. Eligibility for Returns

We accept returns on most items within [insert number] days of delivery. To be eligible:

  • Items must be unused, unwashed, and in original condition
  • Tags and packaging must be intact
  • Proof of purchase is required

Non‑returnable items include:

  • Custom or personalised items
  • Gift cards
  • Clearance or final‑sale items (if marked as such)

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📦 2. How to Start a Return

To initiate a return, contact us at [Insert Email] with:

  • Your order number
  • The item(s) you want to return
  • The reason for the return

We’ll provide instructions on where to send your item.

Please do not send items back without contacting us first.

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💸 3. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method
  • Processing times vary by bank or payment provider
  • Shipping fees are non‑refundable, unless the item arrived damaged or incorrect

If rejected, we’ll explain why and discuss next steps.

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🔁 4. Exchanges

We’re happy to exchange items for:

  • A different size
  • A different colour
  • A replacement for a defective or damaged item

Exchanges depend on stock availability. If the item is no longer available, we’ll offer a refund instead.

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🚚 5. Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the return is due to our error (e.g., wrong item, damaged item), we cover the return shipping

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

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🧟 6. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within [insert timeframe] days of delivery with:

  • A description of the issue
  • Photos of the item and packaging

We’ll resolve the issue quickly—no ghostly run‑arounds.

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🎁 7. Gifts

If the item was marked as a gift at checkout:

  • You may receive store credit for the value of the return
  • If the gift giver didn’t mark it as a gift, refunds will go to the original purchaser

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❗ 8. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check with your bank or card provider
  • Contact your payment provider
  • Then contact us at [Insert Email] if the issue persists

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📬 9. Contact Us

For questions about returns or refunds, reach us at:

UndeadTees 

Email: [email protected]